"As an owner of several commercial buildings and another large business in Arizona, let's just say I've had my fair share of working with "not so professional" contractors in the past. Floyd and his team at Empire Services West are a shining light in an otherwise difficult industry. We first used ESW for some smaller commercial projects in one of our shopping centers in East Mesa. They knocked it out of the park... His team finished our tenant improvement job early AND well under budget. I have since used them several times and have always been thrilled with the output, so much so that I contracted with Floyd to GC my own personal home remodel. I couldn't be happier with the finished product. He gave great communication, stayed on budget, and over-delivered a quality full-home remodel that our family enjoys every day.
My property managers are at ease knowing that certainly they're on standby for emergencies when I need them, but they're also so much more as a complete full service GC and remediation firm.
Empire Services West is my first and only call because of what has become a phenomenally strong relationship built on trust and delivering every time. I encourage my friends, family, and fellow business owners to use them every chance I can. Frankly stated, they've just got it together and "get it" when it comes to customers wants and needs. Well done Floyd and team."
"I am a first time home owner. I honestly had no idea what to do when the roof in my kitchen started leaking. Empire Services West eased my mind from the first call to the end of the job. I felt perfectly fine leaving their staff in my home while I was at work. When the job was finished and my kitchen was put back together, I couldn't even tell there'd ever been damage. Extra bonus they were very flexible wit letting me make payments on my deductible.
Who needs a friend in the diamond business when you have Empire on speed dial?"
"I had an amazing experience with Empire Services West! They made the process easy and painless when it came to rebuilding my home, Which can be a very stressful situation. They took the time to answer my many phone calls and answered all my questions. I highly recommend Empire."
"I used Empire Services West to remodel a gym I own in Gilbert and couldn't be more thrilled with the results. The team was very professional and went out of their way to accommodate our unusual hours so as not to interfere with business. Thank you Empire Services!"
"Do you have a hole in your master bedroom ceiling that is dumping water from your AC unit onto your carpet? Well, I did and had no idea where to go, what to do, or who to talk to. After talking with my insurance agent they recommended talking to a company that would be quick to respond, helpful, honest, and knew their way around the complicated industry which is home insurance; his recommendation, Empire Services West. He was dead on! After calling Empire on day one, they were at my house day two assessing the damage and quickly making sure they stopped the spread of moisture and any possibility of mold damage. They talked me through the whole process and the steps they would need to take to fix the damages. They were honest around cost and what they expected the insurance company to cover. What could have been a nightmare with the insurance they all took care of in the background; I literally had checks coming from my insurance company before all the fixes were even made! We were so please with Empire we asked them to make some other small repairs around the house that we had put on the back burner, again honest and priced just right. The whole team is a pleasure to work with. from the front office, to the contractors, to the workers that made the fixes. They were all very professional and made you feel like you were the only customer they had, which goes a long way when you feel displaced in your own home due to damages.
Thank you Empire for all your help and honesty."
"My unit was completely engulfed with sludge from my kitchen sink- overflowing onto the floor and drifting into the unit living room, during a time when my rental unit was unoccupied by a tenant! By the time Empire Services West came to the rescue, it was a site that was horrible...!! Andrew was an "ALL STAR" when it came to resolving my floor damage and replacement. (Wood laminate to ceramic tile). He remained calm, cool, and collected, while I was completely unglued seemingly forever. The rescue completion took a couple of months (because of the HOA process and procedure for insurance reimbursement and payment), but was totally worth it- the end result was a stunning masterpiece, i.e., cabinets, floors, and walls were in perfect order. Andrew, I can't thank you enough. We handled our communication only by phone, and emailed/texted photos- very challenging to say the least. However, I gained so much confidence in Andrew that I let his artistic eye take over to complete the process... it was perfect."
Wow, if you find yourself in the unfortunate position to have to restore and rebuild your home this is the business to call. As stressful as this can be, they take all the stress out of your hands from start to finish. They will take over and know what needs to be done and get it done with the utmost professionalism and in a timely manner, and over communicate (in a good way!) so you are informed every step of the way. The place looks brand new. What a great company, and family owned too!
Thanks Andrew at Empire Services West! We had some pretty extensive water damage and I was worried this would be a huge hassle and take forever.
I was pleasantly surprised to see how things can go when you are working with a professional company.
Andrew kept communication lines open and the job moving on schedule. My house is better than it ever was.
I always refer my patients to you guys ever since.